Frequently Asked Questions
Browse our most frequently asked questions list below to learn everything you need to know!
The LATEST time to cancel is the day before your event, by 8am. If the cancellation is not made aware by this cutoff, the order needs to be paid in full and is non-refundable.
Yes, we require a $50 deposit for any events under $500. If your event is over $500, we ask that you enter 25% of the total at checkout as a deposit, or we will run the difference the next business day.
Remaining balances are due the latest of 8am the day before the event. We will run the card on file and reach out with any problems.
The time you enter into your quote/order is the time we are guaranteed to have the inflatable up and running by (we require a three-hour delivery window to guarantee this time). We start our routes at 7am so we will be out sometime between 7am until your event start time to deliver.
The end time on your event is the time you are guaranteed the inflatable/items until. Our latest pickup time is 6pm due to the early darkness and safety of our drivers. Any event that ends after the 6pm end time will have to be booked with the overnight price and picked up the following morning.
Yes! We are fully insured and would love to send over a copy of our Certificate of Insurance. If your organization needs to be listed as an additional insured, we would be happy to send it over it over within 48 hours of request.
1. Power must be within 50ft of the setup location. If it is further, you may be risking the inflatable not being as ‘inflated’ as it should be which is a MAJOR safety issue. If power will be past 50ft, please let us know to add a generator onto your invoice for $149 additional.
2. You must provide a water hose of 50ft within 50ft of the water spicket. The further you stretch the water, the slower it will be because there is less water pressure. If you do not have a hose within 50ft, we may add one onto your order for $25.
3. PLEASE do not allow more than two people on a slide at a time. If it is a dual lane slide, two can go down together, and one can go up the stairs at a time. The more weight there is on the slide, the more likelihood it will cave/not be as inflated as it should be.
4. PLEASE do not allow more than 6 people in a standard bounce house at a time. The inflatable may become ‘soft’ and not have enough air in it due to the weight capacity being succeeded.
5. ALWAYS reach out if you have any questions or concerns on any of our units. We are happy to help!
6. NEVER, NEVER, NEVER allow food, drinks, candy, gum, silly string, or any other foreign object in the inflatable.
7. If you have a generator on your order, please plan accordingly around the 6-hour time span it can run. If the generator will be running for over 6-hours, please purchase extra gas through us or have extra gas to spare. There is a red gas indicator on the top of the generator showing how much gas remains.
8. NEVER UNDER ANY CIRCUMSTANCES are you permitted to the use any sort of soap, baby oil, or other substances to make the slide ‘faster’! Not only is this a safety hazard but it will also damage the inflatable! This is considered INTENTIONAL damage and will be subject to a repair fee.
Ages 4 and under
- Bounce Houses
- Toddler Playlands
- Bounce and Slides
- 15ft slide
Ages 7 and under:
- Bounce Houses
- Bounce and Slides
- Obstacle Courses
- 18ft slides
Ages 8-11
- Obstacle Courses
- Bounce and Slides
- 18ft and higher
Ages 12-16
- Obstacle Courses
- 20+ slides
- Bigger Bounce Houses
Ages 17+
- Larger Obstacle Courses
- 22+ slides
- Bigger Bounce Houses
- Inflatable Games
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. You must provide your own water hose for any water related rentals or rent one from us. If the inflatable is going to be set up further, please have a water hose present. The longer the hose is, the less pressure there will be to create a strong waterslide.
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Yes! We require generators for all park events as well as a park fee of $100. Our blowers are very strong and need proper power to operate at full capacity. Each generator has 4 outlets, so please confirm with a representative on the amount of generators needed. If you need a certificate of insurance, please let us know and we will get it to you within 48 hours.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.